Job Description
Job Overview
The Last Mile Manager, Door Delivery leads and optimizes last-mile door delivery operations within their assigned region, managing delivery teams, hub-level performance, and third-party logistics partnerships to deliver a strong customer experience while meeting unit economics targets.
Responsibilities
What You Will Be Doing
Lead end-to-end door delivery operations for the assigned region, ensuring consistent service quality and on-time delivery performance.
Oversee daily delivery operations, including route planning, driver allocation, capacity management, and delivery execution across hubs.
Design and own the regional Last Mile unit cost strategy, balancing customer/vendor experience (CXP/VXP) targets with unit economics.
Monitor performance against key KPIs — E2E delivery time, Pending Remittances, Closed Success Rate, Losses & Defectives, PUS Audit Score, and Customer Satisfaction — taking corrective action to meet or exceed targets.
Lead the scale-up and expansion of last mile footprint within the region, including 3PL expansion, pickup station expansion, and Delivery Associate hiring.
Own and manage the regional 3PL community, building and maintaining relationships with delivery partners and courier services.
Manage and improve fleet management practices, team structure, and cost of operations within the region.
Build a culture of best-in-class material handling across the region's last mile hubs.
Develop and manage the regional door delivery operational budget, analyzing delivery cost per package and implementing cost-reduction strategies.
Coach, lead, and develop hub-level team leads and delivery associates.
Act as the regional escalation point for high-impact delivery issues, customer complaints, or operational disruptions.
Coordinate closely with First Mile, Warehouse Operations, Transport Management, 3PL, IT/Systems, and Customer Service teams to ensure seamless regional operations.
Utilize data analytics and dashboards to detect trends, identify bottlenecks, and drive informed regional decision-making.
Regularly review customer feedback within the region and design improvement plans to enhance the last-mile delivery experience.
Prepare and present regional operational reports, insights, and recommendations to senior management.
Requirements
What We Are Looking For
Experience in logistics operations, last-mile delivery, or supply chain management, including experience in a managerial or team leadership role.
Proven experience managing last-mile delivery operations, ideally in e-commerce, courier services, or retail distribution.
Experience managing both in-house delivery teams and third-party logistics partnerships.
Strong understanding of last-mile logistics, fleet management, and delivery network operations.
Good knowledge of the logistical operations in the local market is a strong plus.
Strong leadership and people management skills, with the ability to motivate and develop diverse teams.
Strong analytical skills, with proficiency in Microsoft Office (Excel, PowerPoint, Word) and logistics tracking systems.
Excellent problem-solving abilities, with the capacity to make quick decisions under pressure.
Customer-centric mindset with a commitment to delivering exceptional service.
Ability to work flexible hours, including weekends and holidays during peak periods.
Must have NYSC certificate or possess a valid exemption letter.
Benefits
We Offer:
A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders